Terms

Mavraq is a registered business name (CRO number 796163) of James Maher, a sole trader, of Kilkenny Road, Freshford, Co. Kilkenny, R95 FP76, Ireland. Email hello@mavraq.com. Mavraq is not registered for VAT, so no VAT is added to its prices. These terms cover the use of this website and the work Mavraq does for clients. Last updated November 2026.

This website

The site is there to explain what Mavraq does and to let you request a quote or book a call. Its content is general information, not advice for your situation. Nothing on it is a contract until a written scope is agreed and accepted.

The text, diagrams and images on the site belong to Mavraq or are used under licence. You can link to any page. Copying content for reuse elsewhere needs written permission.

Do not use the quote form or booking to send spam, test for weaknesses, or submit content you have no right to share. Requests that look automated are dropped.

Quotes and scope

A quote is a written scope with one fixed price and a delivery estimate, sent within one working day of your request or call. It stays open for 30 days. Work starts when you accept it in writing, by email is fine. The prices on the pricing page are typical prices for a standard build, and the written quote is the price that applies.

The price does not change unless the scope does. If you want something added or changed once work has started, Mavraq will say what it costs and how it affects timing before doing it, and nothing extra is charged without your written agreement.

Payment

Prices are in euro unless your quote gives another currency. Builds are paid in two halves: 50% of the total upfront, before work starts, and the remaining 50% on completion. Completion means you have tested the build and signed it off; the final invoice goes out then, and the build goes live once it is paid. Nothing is paid in full on delivery. Any variation to that split is set out in the written scope for that job.

Invoices are due within 14 days unless the scope says otherwise. Mavraq may pause work on unpaid invoices after a reminder, and until the final invoice is paid Mavraq may switch off what it has built. Late payment carries interest and a fixed recovery charge under the European Communities (Late Payment in Commercial Transactions) Regulations 2012.

How the work runs

You get a working prototype at set checkpoints and test it on real work. Feedback at each checkpoint is part of the job and does not change the price. Mavraq needs timely access to the people, accounts and information the scope names. Delays in providing them push the delivery date back by the same amount.

Ownership and accounts

Everything is built in your accounts: your workspace, your subscriptions, your data. You own the result from day one, including the code, configuration and documentation Mavraq delivers, once the related invoice is paid.

Third-party services used in a build (for example an AI model provider, hosting or an automation platform) have their own terms and charges, which you agree to directly with them. Mavraq will tell you what those services cost before they are used.

Pilots and monthly days (larger organisations)

Work for a larger organisation starts with a pilot: one process, one team, a fixed price and a report, set out in a written proposal. Half the price is invoiced when your purchase order arrives and half with the report, each due 30 days from the invoice, and every invoice quotes your purchase order number. If the pilot's stop rule fires, the pilot stops, you get the report with what was learnt, and the second payment is for the days used only.

After a pilot, any further work is a number of days a month at the day rate in the proposal. Either of us can end it with 30 days' notice; the days used are paid, and everything built to date is handed over and keeps working. Pilots and monthly days do not need the support plan below. You own what is built for you, with a perpetual licence to use and change it; Mavraq keeps its own pre-existing templates, prompts and methods. Where a signed proposal says something different from these terms, the proposal applies.

Support and refunds

Every build from the price list goes on Mavraq's monthly support plan for its first three months after launch. The plan covers monitoring, fixes and small changes, and costs about 10% of the build price a month; your quote gives the exact figure. After the three months it continues month to month, and either of us can end it with 30 days' notice. Work outside the plan is quoted before it starts.

Work is bespoke and billed against a scope, so there is no general right of refund once work has started. If Mavraq cannot deliver what was scoped, you are not charged for the part that was not delivered. If a job is cancelled part way, you pay for the work done to that point at the rate implied by the scope, and you keep it.

Confidentiality

Anything you share about your business is used only to do the work and is not passed to anyone else. Mavraq may name you as a client and describe the work in general terms unless you ask otherwise. How personal data is handled is in the privacy page.

Responsibility

Mavraq builds systems that act on your instructions, including AI agents that talk to your customers. You decide what they are allowed to do and you check their output before relying on it for legal, financial or medical decisions. Mavraq is responsible for building what was scoped, with reasonable skill and care.

Mavraq’s liability for any job is limited to the amount you paid for that job. Mavraq is not liable for lost profit, lost data you did not back up, or losses caused by third-party services being unavailable. Nothing here limits liability that cannot be limited under Irish law.

Law

These terms are governed by the law of Ireland and any dispute goes to the Irish courts. If something goes wrong, email hello@mavraq.com first and it will be sorted out directly where possible.