Before and after · Illustrative
A Monday at the front desk
Eight jobs that fill a practice's front desk on a Monday. Tap one to see it after a Mavraq build has taken it over, or switch the whole day at once.
8still on the front desk0taken over
- 08:30
Every line rings at once. While the desk is on one call the others ring out, and a caller who can't get through may try another practice.
Every missed caller gets a text within a minute with a link to book a time.
Missed-call text-back
- 09:00
Messages left since Friday evening: bookings, cancellations, someone in pain. Each one needs a call back, and plenty of people don't answer the first time.
An AI receptionist answers the calls the desk can't take, when it's busy or closed. It books, moves and cancels appointments and takes messages, with urgent ones marked for the team.
AI phone receptionist
- 10:00
Someone works down tomorrow's list, ringing or texting each patient in between everything else. On a busy day the list doesn't get finished.
Every booked patient gets a reminder by text and email the day before. Nobody at the desk has to send it.
Follow-up sequences
- 11:00
A list of patients due back for a check-up, worked through by phone whenever there's a quiet minute, which on a Monday there isn't.
Patients who agreed to reminders get a text and an email when their check-up is due. A daily email lists anyone it couldn't reach.
Follow-up sequences
- 11:30
A clipboard in the waiting room. Later someone at the desk reads the handwriting and types up the answers.
Each new patient gets a link to a form by text and email before their first visit. The answers arrive typed, as a document in your Google Drive, and the practice manager gets an email.
New-patient forms
- 14:00
Emails and website forms asking about a treatment or a price. They wait until someone has a minute, and by then the person may have booked elsewhere.
Each enquiry gets a reply within a minute with a link to book, and the right person at the practice hears about it. Three follow-ups go out over the next week unless the practice marks it booked.
Follow-up sequences
- 15:30
Asking patients at the desk to leave a Google review, when someone remembers and it doesn't feel awkward.
After every visit the patient gets a text and an email with your Google review link. Replies to the email come to the practice.
Review requests
- 16:30
A newer member of staff asks how the cancellation fee works. Someone stops what they're doing to find the answer in a folder or an old email.
Staff ask your own manuals and policies and get the answer, with the document it came from.
Internal knowledge base
What does your Monday cost?
The calculator puts your own numbers on missed calls, no-shows and admin hours, in euro a year, and shows which build pays for itself first.
Try the clinic calculatorIllustrative. The times and jobs are typical of a practice front desk, not taken from any one practice. Bookings and reminders work from your own Google calendar and sheets; booking straight into your practice software is an add-on where the software allows it. Every build named here is on the price list.