A Monday on the tools
8still on your phone0taken over
- 07:30
The phone rings on the way to the first job. You can't take it, and you can't ring back until the job is done. By then the caller has rung the next name on the list.
Every missed caller gets a text within a minute with a link to book a time.
Missed-call text-back - 09:00
Calls come in while your hands are full. Most leave no message, and one of them was a job you'd have wanted.
An AI receptionist answers when you can't. It says it's an AI, takes the job, the address and whether it's urgent, books a visit into your calendar, and puts an emergency through to you.
AI phone receptionist - 10:30
A WhatsApp you answer at the next stop, if you remember. Most of them are the same few questions.
Your website and WhatsApp answer prices, hours and the area you cover from your own price list, and hand anything else to you.
Website and WhatsApp assistant - 12:30
Quotes out, no word back. Chasing feels pushy, so they sit, and some have already gone to someone else.
Each quote gets a text and an email over the next two weeks, with a link to accept. The chasing stops the moment the customer replies or says yes.
Follow-up sequences - 14:00
A form filled in at lunchtime: a kitchen refit. You see it at six, ring at seven, and get voicemail.
Every website or directory enquiry is rung within minutes, asked the basics, and offered a time for a visit.
Instant enquiry calls - 16:00
Still unpaid. Ringing about it is the job you put off every week, and every week it's older.
Three reminders go out after the due date, each with a link to pay. You hear when one is still open.
Follow-up sequences - 17:30
The customer is happy. Nobody asks for a review, because it feels awkward and you're already late for the next one.
After every job the customer gets a text and an email with your Google review link. Replies to the email come to you.
Review requests - 19:00
The customers you serviced a year ago are due again. They'll ring when it breaks, if they ring you.
When the next service is due the customer gets a text with a link to book it.
Follow-up sequences
What does your Monday cost?
The calculator puts your own numbers on missed calls, quiet quotes and late invoices, in euro a year, and shows which build pays for itself first.
Try the trades calculatorIllustrative. The times and jobs are typical of a one-van trade, not taken from any one business. Bookings go into your own Google calendar; booking straight into your job software is an add-on where the software allows it. Every build named here is on the price list.